Post by hanro1187 on Feb 14, 2024 6:57:34 GMT
Customer care and telephone consultation is a very important job in the beauty service industry. At spas, beauty salons or hair salons, large and small, there is always a strong telesales and customer care team. To provide information to customers and provide the most effective care, building a telesale script is extremely necessary. Encourage customer care via phone What is customer care over the phone? Customer care over the phone is understood as a form of consulting and introducing services to online customers over the phone.
At that time, the customer care staff at the spa, salon or beauty salon will Egypt Telemarketing Data get the customer's phone number from sources such as: direct customers, customers from Marketing sources, advertising communications, old customers, customers. friendly,...And directly call to introduce services, promotions (for new customers) or consult, inquire about recovery status and schedule the next appointment for old customers. . Necessary skills of customer service staff over the phone Telephone customer service staff play an important role in maintaining and improving relationships with customers.
Here are some skills needed to be successful in this role: • Ability to communicate effectively Communication is an important element in customer care over the phone. Employees need to speak clearly, listen and clearly understand customer requests. They also need to know how to use appropriate language and tone to create trust and comfort for customers. • Master product and service knowledge Employees need to clearly understand the products and services they are providing. This gives them the ability to answer all customer questions and provide appropriate solutions. • Ability to listen Listening is an important skill to understand customers' needs and wants. Employees need to stay focused on conversations with customers and avoid interruptions or confusion.
At that time, the customer care staff at the spa, salon or beauty salon will Egypt Telemarketing Data get the customer's phone number from sources such as: direct customers, customers from Marketing sources, advertising communications, old customers, customers. friendly,...And directly call to introduce services, promotions (for new customers) or consult, inquire about recovery status and schedule the next appointment for old customers. . Necessary skills of customer service staff over the phone Telephone customer service staff play an important role in maintaining and improving relationships with customers.
Here are some skills needed to be successful in this role: • Ability to communicate effectively Communication is an important element in customer care over the phone. Employees need to speak clearly, listen and clearly understand customer requests. They also need to know how to use appropriate language and tone to create trust and comfort for customers. • Master product and service knowledge Employees need to clearly understand the products and services they are providing. This gives them the ability to answer all customer questions and provide appropriate solutions. • Ability to listen Listening is an important skill to understand customers' needs and wants. Employees need to stay focused on conversations with customers and avoid interruptions or confusion.